Last Updated: August 23, 2026

Thank you for shopping at QC Mart. Please read our simple and clear return, exchange, and refund rules below.

1. Return Policy

A product return or exchange will be considered only if the product is received damaged or defective.

To be eligible for a return or exchange, customers are required to record a continuous 360-degree unboxing video at the time of delivery. The video must clearly capture the package from all sides before, during, and after opening.

Important:

* A 360-degree unboxing video is mandatory for any damage or product-related claim.  
* A video showing the opening from only one side will not be considered valid.  
* The package must be opened carefully, and the original packaging, seals, tapes, and labels must remain intact until the product has been inspected.  
* Any package with removed, broken, tampered, or altered tape/seals may not be eligible for a return or exchange.  
* Claims without valid unboxing video evidence may not be accepted.

QC Mart reserves the right to verify the damage or defect before approving any return or exchange request.

2. Exchange Policy

You can request an exchange only in the following case:

If the product is not working or defective at the time of delivery.

Conditions for exchange:

You must inform us within 24–48 hours of delivery.

Product must be in original condition and packaging.

Photo or video proof of the defective item is required.

QC Mart does not offer product exchanges under any circumstances.

3. Cancellation Policy

Orders can be cancelled before the product is shipped/dispatched.

Once the order is dispatched, it cannot be cancelled.

4. Refund Policy

QC Mart does not offer any refund under any circumstances.

5. Contact Us

For exchange or cancellation requests:

📧 support@qcmart.in